Organic, Instant, Delicate taste. Minimum shelf life 20 months

100% Whole donkey milk, pasteurized and freeze-dried

Read the conditions of purchase and export under the image of the product

Due to customs requirements  a minimum order of 400gr ( 2 x 200 gr) is required (for UK 1 kg)

Depending on the country of destination, the customer can pay an import duty to the courier (DHL express)

Shipping costs are calculated in the cart, however, outside Europe any large surcharges required for remote areas by DHL they will be integrated after the purchase with a request for payment by credit card / pay pal or iban

These additional costs are also  demonstrated in the DHL consignment note

See Note Export (outside political Europe)

For orders over 1 kg contact us at latte@montebaducco.it

After the purchase you will be contacted on average in one working day by our office for the invoice , tracking (DHL express) and for instructions on the import process.
You will be assisted until receipt of the product

Note Export (outside political Europe):

• outside Europe due to customs requirements  a minimum order of 400gr ( 2 x 200 gr) is required
• per UK is required a minimum order of 1 kg 

Depending on the country of destination, the customer can pay an import duty to the courier (DHL express)

Shipping costs are calculated in the cart, however, outside Europe any large surcharges required for remote areas by DHL they will be integrated after the purchase with a request for payment by credit card / pay pal or iban

These additional costs are also  demonstrated in the DHL consignment note

For orders over 1 kg contact us at latte@montebaducco.it

After the purchase you will be contacted on average in one working day by our office for the invoice , tracking (DHL express) and for instructions on the import process.
You will be assisted until receipt of the product

Return policies: returns outside Europe are not accepted due to the complex re-import procedures and related costs, however if the product has been received damaged (and shown with photos)  refunds are made for the quantity damaged

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Note for USA: 

 In the USA, no duty is payable up to a total shipping value of 600 USD

Note for UK: 

Customs rules and brexit consequences

Shipments of goods in UK  will be considered as extra-EU and must always be accompanied by an invoice (proforma or commercial).

Sales of goods with value over £ 135 (B2B and B2C):  The VAT, together with the duties, will be paid at the time of import into the UK by the customer

ps Low value sales (£ 0 – £ 135) to consumer (B2C): they are not accepting because for the new brexit rules The merchant must register with the UK Tax Administration (Her Majesty’s Revenue and Customs / HMRC) and pay periodically the VAT collected (this is too expensive at the bureaucratic level for a normal European company)

One working day  to process the order. After the shipment, you will receive traking number on the email.  Tracking at this DHL tracking page 

Transit times and costs

1. Switzerland, UK and Outside Europe: USA, Turkey, Japan, Hong Kong, Singapore

• Times: 3- 6 working days
• Flexible Shipping cost: 33-50 € ( DHL Express)
• Export declaration : 2 euro

For order and a quote of shipping cost contact us: latte@montebaducco.it

2. Rest of the world (Canada, Russian Federation, South America, Asia …)

• Due to some customs restrictions write email
• Times: to be verified
• Flexible Shipping cost

Note:

• Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
• Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan.

For order and a quote of shipping cost contact us: latte@montebaducco.it

1. Payment by any credit card or Paypal account

When choosing the method of payment by credit card, after adding the desired quantity of packages to the cart, continue on PayPal (in this case it works as a secure financial intermediary). Warning YOU DO NOT NEED TO OPEN a PayPal account.

Fill in the various fields and credit card information. Each data entered is encrypted according to the highest SSL standard (128bit) and is transmitted to the PayPal servers in a completely secure way.

At the end of the transaction you will receive a confirmation e-mail with the details of the items ordered and the amount spent.

Orders will leave on the same day of payment if it is made before 11 am otherwise the first following working day

2. Payment by bank transfer

If you have chosen to pay by bank transfer in the order summary you will be asked to pay to

Beneficiary: Azienda Agricola Montebaducco di Borghi Davide
UNICREDIT IBAN: IT 34 O 02008 66420 000100234924

Reason: enter the order confirmation number received by e-mail and the buyer’s surname.

Orders leave as soon as the money is credited to the bank account, usually the next business day after payment